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(201) 490-4309 Mon–Thu, 9am–5pm ET
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How can we help?

Whether you are looking at the software for the first time, managing current users, or working through a technical issue, this page gets you to the right team quickly.

User manual (PDF) Desktop support app

Looking for documentation rather than a person? Start here.

Ask a question

Send us a message

Tell us a little about your business and what you are trying to solve. Someone who knows the software will reply, not an auto-responder.

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Who you reach

A team, not a ticket queue

When you contact Optsy you are connecting with people committed to helping the business run better. We do not hand over a platform and disappear.

Support team

Live support runs Monday morning through Friday evening, Eastern time. Contact us outside those hours and we come back to you the next day.

Demonstration team

Someone from the demo team will show you where the software saves time and money, and where it removes the friction you have been working around.

We stay involved

Onboarding, data migration, workflow setup, custom configuration, optimisation and ongoing training. The goal is to become a trusted extension of your business.

Industry expertise

Support shaped around your trade

No two service businesses operate the same way. From workflows and reporting through to scheduling, inventory, routing and customer communication, we configure the system around your real operations rather than generic software expectations.

HVAC

We help HVAC companies streamline seasonal maintenance, emergency calls, installation scheduling and equipment tracking with workflows built for the season they are in.

Plumbing

Scheduling efficiency, material tracking and organised service histories, so plumbing teams reach the job with what they need and the history behind it.

Electrical

We tailor Optsy to handle complex electrical projects, compliance requirements, multi-technician jobs and change-order management.

Refrigeration

Preventive maintenance scheduling, asset logging and fast-response service tracking for refrigeration contractors.

Roofing

Roofing companies get project planning, weather-driven scheduling, bid management and material coordination.

Alarm and security

Recurring inspections, firmware updates, testing schedules and customer communication for alarm and security professionals.

Computer and IT

Workflows for remote troubleshooting, ticketing, hardware tracking and on-site visits in the computer service industry.

Not listed?

Optsy is built for any field service business that schedules jobs, dispatches technicians, manages customers or tracks equipment and inventory. Tell us how yours operates and we will configure something that fits.

See Optsy in action

Schedule a no-obligation free demo

Prefer a live walkthrough? We will show you how the platform handles your workflows, reduces mistakes and improves margin.

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Or call 201-490-4309, Monday to Thursday, 9am to 5pm.